Shipping, Returns & Custom Lighting FAQ

Where do you deliver?

Online checkout currently supports eligible addresses in the contiguous 48 U.S. states only. Washington, DC, Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations are not included.

How long does standard delivery take?

Eligible standard non-custom orders have one estimated total delivery window of 14–21 business days, including preparation and transportation.

Is standard delivery free?

Yes. Standard door-to-door delivery is free with no minimum for eligible addresses in the contiguous 48 U.S. states.

How do custom-order timelines work?

Some customized products require consultation before ordering because production lead times vary by product. Contact customer service to confirm the specifications, total price, and estimated completion time in writing. A custom order may use a different schedule, which must be accepted in writing before payment.

What is the custom-order deposit?

Custom projects normally begin with a 35% deposit after written approval of drawings, specifications, total price, timing, and return eligibility. The balance is due before shipment.

What is the return window?

Eligible defective and non-defective products may be requested for return within 30 days after confirmed delivery. Returns are by mail only and require written authorization.