Shipping, Returns & Custom Lighting FAQ

Where do you deliver?

Online checkout currently supports eligible addresses in the contiguous 48 U.S. states only. Washington, DC, Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations are not included.

How long does standard delivery take?

Standard, non-custom orders: approximately 7 calendar days to prepare, then 21–30 calendar days in transit. Allow approximately 28–37 calendar days total from order confirmation. These are planning estimates, and carrier schedules, customs processing, weather, and delivery access can affect arrival.

Is standard delivery free?

Yes. Shipping is free with no minimum for eligible addresses in the contiguous 48 U.S. states. Export and U.S. import customs clearance, import duties, and import taxes are included. Applicable U.S. state or local sales tax is shown separately at checkout.

How are oversized items delivered?

Oversized, non-custom orders requiring curbside freight take approximately 7 calendar days to prepare and 45 calendar days in transit. Allow approximately 52 calendar days total from order confirmation. Freight classification depends on the packed size, weight, handling needs, and booked carrier.

Curbside delivery is to a safe, accessible outdoor ground-level point near the street or driveway entrance. It does not include carrying items inside, stairs, elevators, room placement, unpacking, assembly, installation, or packaging removal. Truck access, unloading equipment, and liftgate suitability are confirmed for the shipment; appointments and signatures depend on the booked service. The confirmed standard curbside arrangement is included in free shipping. Optional services must be discussed and agreed in advance. See our Shipping Policy for complete access, delivery, and inspection guidance.

How do custom-order timelines work?

For custom production time and the delivery schedule, contact customer service. Our team will reply after reviewing your message and discuss your requirements with you. Custom specifications, total price, and production and delivery timing must be confirmed in writing before payment. The standard 7-day preparation and 28–37-calendar-day total estimates do not apply to custom orders unless expressly confirmed for your order.

What is the custom-order deposit?

Custom projects normally begin with a 35% deposit after written approval of drawings, specifications, total price, timing, and return eligibility. The balance is due before shipment.

What is the return window?

Eligible defective and non-defective products may be requested for return within 30 days after confirmed delivery. Returns are by mail only and require written authorization.