Shipping Policy

Last updated: September 24, 2026. This Shipping Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Chandeliers and https://tianguangchandeliers.com, and forms part of the terms governing orders placed through this website. It explains the applicable delivery area, preparation and transit estimates, shipping costs, customs handling, and order-specific exceptions.

Where we deliver

Online checkout is currently available only for eligible addresses in the contiguous 48 United States. Alaska, Hawaii, Washington, DC, Puerto Rico, Guam, other U.S. territories, APO/FPO military addresses, and international destinations are not included in this standard online service.

We offer free shipping to the contiguous 48 U.S. states. Export and U.S. import customs clearance, import duties, and import taxes are included. Applicable U.S. sales tax, if any, is shown at checkout.

Delivery estimates

Order cut-off time: 6:00 PM Pacific Time (Los Angeles).

All estimates below are in calendar days.

Preparation covers getting your order ready for dispatch. The total delivery window is an estimate for planning, and some orders may arrive sooner. Carrier schedules, customs processing, weather, holidays, and destination access can affect arrival. If your order has a required arrival date, please contact us before ordering. Arrange installation after the complete shipment has arrived and you have checked its condition.

For custom sizes, materials, finishes, or designs, contact customer service before relying on a delivery date. Our team will reply after reviewing your message and discuss your requirements, production time, and shipping schedule. The standard 7-day preparation estimate does not apply to custom production unless confirmed for your order.

Free shipping, customs clearance, and taxes

Our free-shipping offer includes the shipping and customs arrangements for your order, export clearance, U.S. import clearance, import duties, and import taxes. You do not need to pay these import charges to receive your order. If a carrier requests payment for import duties or customs clearance, contact us with the notice so we can check it and resolve the issue.

Applicable U.S. state or local sales tax is separate from import duties and import taxes and is shown at checkout where applicable. Optional services beyond the delivery arrangement included with your order must be discussed and agreed with you in advance.

Tracking and final delivery

After your order ships, we will send a shipping-confirmation email containing the tracking number and an available carrier or tracking link. You may also visit 17TRACK and enter the tracking number from that email to view the latest available status. Oversized or fragile orders may also require a delivery appointment, signature, freight handoff, or local-carrier coordination.

Customers are responsible for providing an accurate delivery address, a reachable phone number, and safe delivery access.

International transit and the U.S. delivery leg may use different tracking numbers. Updates may pause between carrier scans or while the shipment transfers between providers.

We arrange international shipping through logistics partners. The U.S. final delivery may be handled by a parcel carrier, a freight carrier, or a local delivery provider selected for the shipment. The carrier and service depend on the packed dimensions, weight, destination, and available route; a particular carrier is not guaranteed.

Oversized items: curbside freight delivery

Large, heavy, or crated lighting may need freight delivery instead of ordinary parcel delivery. Whether a shipment is oversized depends on its packed dimensions, weight, handling needs, and the carrier's limits. There is no single size or weight threshold that applies to every carrier. We will confirm the freight arrangement for your order before dispatch.

Curbside delivery means the shipment is left at a safe, accessible outdoor ground-level point near the street or the end of the driveway. The final placement is determined by the driver according to vehicle access, equipment, site conditions, and the booked service. Delivery farther up a driveway, into a garage, or to a porch is not guaranteed.

Curbside service does not include carrying the shipment into your home, delivery up stairs or in an elevator, placement in a room, unpacking, assembly, electrical installation, or removal of pallets, crates, or packaging. Please arrange suitable help to move the shipment from the delivery point and handle it safely after delivery.

Access and unloading

Tell customer service before dispatch if the address has a gated entrance, narrow or restricted roads, a long or steep driveway, gravel or soft ground, steps, low branches, overhead wires, vehicle restrictions, or other access concerns. A freight vehicle and its unloading equipment need a safe approach and a firm, level unloading area. Keep the agreed delivery area clear.

If there is no loading dock, let us know so we can confirm the unloading arrangement. A liftgate can lower suitable freight from the truck to the ground, but its availability and capacity depend on the carrier, packed size and weight, and destination. Liftgate service does not include moving goods inside or up steps. If the shipment cannot safely use a liftgate, we will discuss a suitable delivery and unloading arrangement with you before dispatch. Do not assume the driver can manually unload an oversized crate.

The curbside shipping arrangement confirmed for your order is covered by our free-shipping offer. If you request a different delivery service, or access conditions require a different arrangement, contact us in advance so we can explain the available options. We will not add optional service charges without your agreement.

Delivery notifications, appointments, and signatures

Please provide a working phone number, email address, and complete street address. Read the delivery notices for your shipment and respond promptly when the carrier or our team needs information.

Some freight services require an appointment or a signature; others allow delivery without either. If your booked service requires an appointment, the carrier or delivery partner will contact you to arrange it. If you need an appointment, a signature, or a specific delivery arrangement, tell customer service before dispatch so we can check availability. An estimated delivery date is not a confirmed appointment time.

When attendance or a signature is required, arrange for an adult authorized to receive the shipment to be available during the confirmed delivery window. If access or your availability changes, contact us and the carrier promptly so the next step can be coordinated.

Check your delivery and contact us if anything is wrong

Check the number of packages and the outside of the cartons or crates when your shipment arrives. Where a delivery receipt is used, record visible damage or missing packages on it before signing, and keep a copy. Take clear photos of the packaging, shipping label, and affected parts. If the shipment appears seriously damaged or unsafe to unload, ask the driver to record its condition and contact us promptly for guidance.

Open and inspect the shipment as soon as practical after delivery. If you find concealed damage or missing parts, contact customer service promptly with your order number, a description, and photos. Keep the goods and packaging until we confirm the next step; they may be needed to assess the issue or support a carrier claim. Do not install a damaged fixture.

Contact us even if damage was not visible at delivery or was not noted on the receipt. Our team will review the issue and help with the appropriate remedy under our return policy and warranty policy. These inspection steps help document your shipment and do not by themselves remove your return or warranty rights.

Custom orders or delivery questions

Send customer service your product link or order number, destination ZIP code, and any customization or access requirements. Our team will reply after reviewing your message and discuss the details with you.

Custom approval, payment, and cancellation

Made-to-order cancellation terms apply. A cancellation request submitted after specification approval or production has started is subject to review and is not guaranteed; documented work, materials, payment-processing costs, or other non-recoverable costs already incurred may affect the refundable amount where permitted by law. This does not limit remedies for a verified defect, shipping damage, or an incorrect item. If an existing product is temporarily unavailable but can still be ordered, it must be identified as backordered and shown with an estimated availability date before purchase.

The applicable custom specifications, price, deposit, estimated completion time, and return eligibility must be accepted in writing before payment. Custom projects normally begin with a 35% deposit after written approval, with the remaining balance due before shipment.

Information to provide for a custom request: Please send the product link or a reference image together with the requested dimensions, material, finish or color, quantity, U.S. 110–120V electrical configuration, color temperature or dimming requirements, installation conditions, delivery ZIP code, and preferred project date. We will review feasibility and confirm the final specifications, total price, production or handling time, transit estimate, and total estimated delivery schedule in writing before payment.

Standard order cancellation

For a standard, non-customized item, you may request a full cancellation and refund within 24 hours after placing the order if it has not shipped. Once the order has shipped or a tracking number has been issued, it cannot be intercepted or cancelled in transit. After delivery, you may request an eligible return under our Return and Refund Policy. Please contact customer service immediately; a cancellation is effective only after we confirm it in writing.

Sales tax and no hidden checkout fees

Product prices shown on the website do not include applicable state or local sales tax unless the checkout expressly states otherwise. Shopify calculates and displays any sales tax required for the delivery address during checkout. We do not add a handling fee or packaging fee at the final checkout step. Any optional expedited shipping, optional freight services beyond the confirmed curbside arrangement, remote-area surcharge, storage, re-delivery, or other exceptional charge must be disclosed and accepted in writing before payment or shipment. The total displayed immediately before order submission is the amount charged by this store, excluding any separate currency-conversion or card-issuer fee imposed by the customer’s payment provider.

Damage or delivery issues

Please report visible shipping damage promptly, preferably within 48 hours, so we can act quickly. Include the order number and clear photos or video of the product, packaging, shipping label, and damage. This reporting request does not shorten the 30-day return-request window described in our Return and Refund Policy.

Why orders ship from Zhongshan, Guangdong

Tianguang Chandeliers is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED, a Hong Kong-registered trading company. Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office handles trade and business administration. It is not a dispatch or return address.

Company and operating locations

Tianguang Chandeliers is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), a Hong Kong-registered trading company, business registration number 80039146-000-03-26-4.

Registered trading, contracting, and administrative office: Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No.20 Hing Yip Street, Kwun Tong, Hong Kong. This is not our warehouse, shipping origin, or return address.

Contact and approved return-handling address: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.

Dispatch location: Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office is not a dispatch or return address.

Contact Tianguang Chandeliers

Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225

Support hours: Daily, 9:00 AM–midnight Beijing time (GMT+8). Our team will reply after reviewing your message.