Return and Refund Policy

Last updated: July 27, 2026. This Return and Refund Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Chandeliers and https://tianguangchandeliers.com, and forms part of the terms governing orders placed through this website. It explains eligibility, the 30-day request window, return authorization, shipping responsibility, exchanges, and refunds.

30-day return window

We accept return requests for eligible defective and non-defective products within 30 days after confirmed delivery. Exchanges are also accepted after review.

Product condition

Returns must be new, unused, uninstalled, unmodified, complete with accessories and manuals where applicable, and safely packed in the original packaging. Installed, used, altered, incomplete, or customer-damaged products may not qualify. Verified damage, defect, incorrect-item, or missing-parts cases are reviewed separately.

Return authorization and method

Returns are accepted by mail only. We do not accept walk-in returns. Contact us and receive written return authorization and routing instructions before sending any product. Unapproved returns may be refused or delayed.

Return shipping costs

For approved non-defective or preference-based returns, the customer is responsible for the return label, return shipping cost, safe packaging, and transit risk. If we confirm a defective product, wrong item, missing parts, or shipping damage, we will provide the appropriate replacement, parts, repair, refund, or different return instructions after review.

Custom and made-to-order products

Some customized products require consultation before ordering because production lead times vary by product. Contact customer service to confirm the specifications, total price, and estimated completion time in writing. Custom specifications, price, deposit, estimated completion time, and return eligibility are confirmed in writing before payment. Custom projects normally begin with a 35% deposit after approval. Approved quality, fulfillment, missing-parts, and shipping-damage claims remain eligible for review. For any approved non-quality custom return or exchange after shipment, the customer is responsible for return freight unless our written agreement states otherwise.

No restocking fee

We do not charge a restocking fee for approved returns.

Refund timing

After an approved return is received and inspected, or after a refund is otherwise approved in writing, we process the refund to the original payment method within 10 business days. Banks and payment providers may require additional time to post the funds.

Approved return address

Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.

Do not mail a product until you receive written authorization and routing instructions.

Company and operating locations

Tianguang Chandeliers is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), Hong Kong business registration number 80039146-000-03-26-4.

Registered trading, contracting, and administrative office: Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No.20 Hing Yip Street, Kwun Tong, Hong Kong. This is not our warehouse, shipping origin, or return address.

Office, factory coordination, fulfillment, shipping origin, and approved return handling: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.