Warranty Service
Tianguang Chandeliers provides a 2-year limited warranty from the confirmed delivery date for eligible manufacturing defects under normal use.
Covered issues
- Verified manufacturing defects in covered fixture parts.
- Verified electrical-component defects under normal use.
- Verified product-quality issues that prevent safe or intended use.
Not covered
- Incorrect installation, wiring, assembly, mounting, or unauthorized modification.
- Misuse, accidents, impact, improper cleaning, environmental damage, or use outside the stated rating.
- Normal wear, finish aging, handmade variation, natural-material variation, or cosmetic preference changes.
- Bulbs, batteries, and consumable parts unless the product page states otherwise.
How to request service
Send your order number, product name, installation date, a description of the issue, and clear photos or video. If approved, the remedy may include parts, repair guidance, replacement, refund, or another appropriate solution.
Company and operating locations
Tianguang Chandeliers is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), a Hong Kong-registered trading company, business registration number 80039146-000-03-26-4.
Registered trading, contracting, and administrative office: Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No.20 Hing Yip Street, Kwun Tong, Hong Kong. This is not our warehouse, shipping origin, or return address.
Contact and approved return-handling address: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.
Dispatch location: Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office is not a dispatch or return address.
Contact Tianguang Chandeliers
Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225
Support hours: Daily, 9:00 AM–midnight Beijing time (GMT+8). Our team will reply after reviewing your message.