Terms of Service

Last updated: September 24, 2026. These Terms of Service form a legally binding agreement between the customer and TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Chandeliers and https://tianguangchandeliers.com, and govern use of the website, product purchases, payments, delivery, returns, and customer support.

Company and operating locations

Tianguang Chandeliers is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), a Hong Kong-registered trading company, business registration number 80039146-000-03-26-4.

Registered trading, contracting, and administrative office: Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No.20 Hing Yip Street, Kwun Tong, Hong Kong. This is not our warehouse, shipping origin, or return address.

Contact and approved return-handling address: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.

Dispatch location: Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office is not a dispatch or return address.

Product information and installation

We work to keep titles, images, dimensions, materials, finishes, electrical specifications, prices, and availability accurate. Natural materials, handmade finishes, screens, and production batches may cause reasonable variation. Lighting should be installed by a qualified professional according to local codes and product instructions.

Orders and billing

Online purchases are one-time purchases. Tianguang Chandeliers does not enroll customers in subscriptions, automatic reordering, or recurring billing unless a separate service is expressly offered and accepted in writing.

Custom orders

Some customized products require consultation before ordering because production lead times vary by product. Contact customer service to confirm the specifications, total price, and estimated completion time in writing. Custom feasibility, drawings, specifications, total price, deposit, estimated completion time, and return eligibility must be approved in writing before payment. Custom projects normally begin with a 35% deposit. The remaining balance is due before shipment.

Shipping

Eligible standard non-custom orders to the contiguous 48 U.S. states receive free standard delivery with no minimum and an estimated total delivery time of approximately 28–37 calendar days. Washington, DC, Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations are not included in this standard online service.

Returns, refunds, and warranty

Eligible defective and non-defective products may be requested for return within 30 days after confirmed delivery. Returns are by mail only and require written authorization. Approved returns have no restocking fee. Approved refunds are processed within 10 business days after receipt and inspection or written approval. Eligible manufacturing defects receive a 2-year limited warranty under normal use.

Contact Tianguang Chandeliers

Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225

Support hours: Daily, 9:00 AM–midnight Beijing time (GMT+8). Our team will reply after reviewing your message.

U.S. shipping and custom timing

Standard, non-custom orders: approximately 7 calendar days to prepare, then 21–30 calendar days in transit. Allow approximately 28–37 calendar days total from order confirmation. Oversized, non-custom orders requiring curbside freight: approximately 7 calendar days to prepare and 45 calendar days in transit, or approximately 52 calendar days total. For custom production time and the delivery schedule, contact customer service; our team will reply after reviewing your message and discuss the details with you.

Free shipping to eligible addresses in the contiguous 48 U.S. states, with no minimum purchase. Export and U.S. import customs clearance, import duties, and import taxes are included. Applicable U.S. sales tax is shown at checkout.

Oversized freight is delivered to a safe, accessible outdoor ground-level point near the street or driveway entrance. Carrying items inside, stairs, unpacking, installation, and packaging removal are not included. Truck access, unloading equipment and liftgate suitability are confirmed for the shipment; appointments and signatures depend on the booked service. See the Shipping Policy for delivery-area restrictions and full details.